Privacy Policy

1. Introduction

AuPairly ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at aupairly.co.za.

This policy complies with the Protection of Personal Information Act (POPIA) of South Africa and the General Data Protection Regulation (GDPR).

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, name
• Profile Information: Location, age, experience, qualifications, bio
• Photos: Profile photos and reference documents
• Family Information: Children's ages, requirements, budget range
• Payment Information: Processed securely through PayFast (we do not store card details)

2.2 Automatically Collected Information

• IP address and browser type
• Device information
• Usage data and analytics
• Cookies for authentication and preferences

3. How We Use Your Information

• To create and manage your account
• To match families with au pairs
• To facilitate communication between users
• To process payments and subscriptions
• To send important updates and notifications
• To improve our platform and user experience
• To prevent fraud and ensure platform safety
• To comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information:

• With other users: Your profile information is visible to families (au pairs) or au pairs (families) based on your account type
• Service providers: Supabase (hosting), PayFast (payments), email services
• Legal requirements: When required by law or to protect our rights

5. Your Rights (POPIA & GDPR)

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and data
• Objection: Object to processing of your data
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at privacy@aupairly.co.za

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication (passwords are hashed)
• Access controls and role-based permissions
• Regular security updates and monitoring

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are legally required to retain it.

8. Children's Privacy

Our platform is not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected information from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Continued use after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or your personal data:

• Email: privacy@aupairly.co.za
• Address: [To be added]